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Discover Phase
For Conversational AI enablement to be successful, it should be a factor in enterprise readiness and follow a rigorous discovery process that validates business logic. We identify and prioritize integration opportunities to match the ability and willingness to transition to an AI-powered enterprise driving engaging customer conversations.
Defining and understanding the stage of AI adoption
We assess your technological maturity and readiness for AI-driven automation of your business operations, from analyzing your use case to developing a digital agent and ensuring its positive user buy-in.
Defining your digital agent persona
Based on the business understanding and the stage of AI adoption, our team of experts now define the digital agent persona, with a holistic approach towards users, prospects, customers, and the business use cases.
Defining your conversational digital agent roadmap
We plan a long-term AI strategy to create a scalable AI roadmap that works comprehensively towards your business.
Complete your discovery plan
Our AI consultants create a blueprint of the business use-cases based on the current stage of AI adoption and the long-term AI strategy, including the channels of engagement.
Design
With all the preliminary legwork done, our world-class design team takes off with some insights into crafting a Conversational AI experience that’s a pleasure to engage with. Extraordinary design in digital ingenuity is crucial and will ultimately help you to exceed your customer expectations.
Develop
Transforming your design into reality. From a simple informational chatbot or voiceBot to a more advanced bot requiring ‘Natural Language Processing’ and complex integrations, we develop the CDA's which are both simple to use and nimble in nature no matter how complex or custom the requirements are.
Distribute
Bringing the conversational digital agent to life, enhance your brand value by engaging with your customers effectively and in real-time on any digital channel. It’s time to train, test, deploy, and maintain your conversational agents. Considering “Change is only Constant,” the conversational agents will always be in tweak-train-test-track mode.